Florist Lea Bridge Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Lea Bridge
At Florist Lea Bridge, we take immense pride in delivering only the freshest and most beautiful flowers to homes and businesses in the local Lea Bridge area. As your trusted neighborhood florist, we stand by our Fresh Flowers Guarantee on every bouquet and arrangement. Your satisfaction is at the heart of what we do, and our team ensures that every order reaches you in optimum condition for lasting enjoyment.
Damaged-on-Arrival Policy
We go to great lengths to ensure your fresh flowers arrive in perfect condition. However, if your flowers or arrangements are damaged on arrival, please contact us promptly on the day of delivery. Upon receipt of your concern, we may request a photo clearly showing the issue so we can assess the extent of the damage and make things right as quickly as possible.
Freshness Window Commitment
Our Freshness Window guarantees that your flowers will maintain their vibrancy and condition for at least 5 days from the date of delivery, provided they are cared for as instructed. If your flowers wilt or perish within this time frame despite following care guidelines, please notify us so we can address the issue. We are committed to ensuring that our customers enjoy the full beauty and longevity of our floral gifts.
Refunds and Replacement Options
If you receive damaged flowers or your order fails to meet our Fresh Flowers Guarantee within the freshness window, we offer two hassle-free options:
- Replacement: We will deliver a fresh arrangement as soon as possible to your chosen Lea Bridge address, ensuring you receive the level of quality you expect.
- Refund: If a replacement is not suitable, we can process a refund for the affected items using your original method of payment.
To initiate either option, please have your order details and, if possible, photographs of the flowers ready to help us help you more swiftly.
How to Make a Complaint
Your experience matters to us. If you are dissatisfied for any reason—whether it relates to the quality of our flowers, delivery, or customer service—please reach out to us within 24 hours of receiving your order. Clearly state the issue and provide any supporting details or images. Our team will investigate your complaint fully, with the aim of reaching a fair and prompt resolution. You can expect a response within two working days of your initial contact.
Our Promise to You
Florist Lea Bridge is dedicated to ensuring every customer in Lea Bridge and nearby areas receives a seamless and delightful flower delivery experience, backed by our transparent returns and complaints policy. As a trusted local florist, we value your feedback and will always strive to resolve any concerns to your satisfaction. Thank you for choosing us to brighten your home, workplace, or special occasion with our fresh and vibrant flowers.
