Legal Terms for Online Flower Delivery in Lea Bridge

Terms & Conditions for Florist Lea Bridge Online Flower Delivery

Introduction

Welcome to Florist Lea Bridge. These Terms & Conditions ("Terms") govern your use of our online flower delivery service in Lea Bridge and the surrounding areas. By placing an order with us, you accept these Terms. Please read them carefully before purchasing flowers, arrangements, or related products through our website. These Terms do not affect your statutory rights.

Applicability

These Terms apply to all customers placing orders for flower delivery through Florist Lea Bridge, whether the order is placed within Lea Bridge or in the adjoining areas we serve. By proceeding with your order, you confirm you are aged 18 or over and are legally capable of entering into a binding contract.

Order Process

Our streamlined online order process is designed to ensure the timely and accurate delivery of your chosen flowers:

Product Selection: Select your flower arrangements, specify quantities, and provide any special instructions using our online platform.
Personal Details: Enter accurate recipient and delivery details, including address, postcode, occasion, and personalised message for the card if required. Please ensure all delivery information given is complete and correct.
Order Confirmation: Review your order summary, including delivery dates, times, and prices, before proceeding to payment.
Payment: Complete payment using our secure online payment gateway.
Order Acknowledgement: Once payment is accepted, you will receive an email confirmation of your order. This confirmation is our acceptance of your order and forms the contract between you and Florist Lea Bridge.

Availability

All products shown on our website are subject to availability. In the rare event of supply issues (such as particular flower varieties being unavailable), we reserve the right to substitute within similar style, colour, and value at our discretion. If a substantial change is required, we will attempt to contact you for approval before proceeding.

Payments

All orders for online flower delivery in Lea Bridge are payable in advance. We accept a range of secure payment methods, including most major debit and credit cards. Payment is processed at the time of order. Unless agreed otherwise, we are unable to dispatch or deliver any flowers until full payment has been received and cleared.

Pricing

All prices listed on our website are inclusive of VAT (if applicable) and displayed in GBP (£). Delivery charges for Lea Bridge and surrounding areas are either included in the total price or stated separately at checkout. We reserve the right to alter our prices at any time, but the price shown and agreed at the time of order will not be changed once confirmed.

Delivery

Florist Lea Bridge aims to deliver flowers on the date and to the address specified in your order confirmation. Delivery is available within Lea Bridge and adjacent areas as indicated at checkout. Deliveries are typically made during standard business hours; specific delivery time slots may be requested but cannot be guaranteed.

Recipient Absence: If the recipient is not available at the time of delivery, flowers may be left in a safe place, with a neighbour, or returned to our premises. We will endeavour to leave a notification card or otherwise inform the recipient.
Incorrect Information: Deliveries cannot be made to incomplete or incorrect addresses. Florist Lea Bridge is not responsible for delays or non-delivery arising from incorrect or incomplete information provided by the customer. Additional charges may be incurred for redelivery.
Adverse Conditions: While we make every effort to deliver on the requested date, delivery may occasionally be affected by factors beyond our control, such as severe weather or transport disruptions. We will notify you promptly if delivery is likely to be delayed.

Cancellations & Amendments

Order Cancellations

You have the right to cancel or amend your order, provided you give us sufficient notice. If you wish to cancel an order, please contact us as soon as possible. Orders for perishable goods such as flowers can usually be cancelled up to 24 hours before the scheduled delivery date for a full refund.

If cancellation is requested less than 24 hours before delivery, we reserve the right not to issue a refund if the preparation process has commenced, as flower orders are often made to order and are perishable. Orders scheduled for same-day or next-day delivery are usually processed immediately and may not be refundable.

Order Amendments

If you wish to make amendments (change of address, card message, delivery date, or flower selection), please contact us as quickly as possible. Amendments requested close to the delivery date may not be guaranteed but we will do our very best to accommodate.

Returns & Refunds

Your satisfaction is important to us. Due to the perishable nature of flowers, returns are generally not accepted except in the case of damaged or incorrect products. If you are not satisfied with your order, please contact us within 24 hours of delivery with a description and photographic evidence of the issue.

If flowers are received damaged, wilted, or not as described, we may, at our discretion, offer a replacement, refund, or credit note.
Refunds are processed to the original payment method as soon as possible, but please allow up to 7 working days for the credit to appear.

Liability

Florist Lea Bridge does not accept liability for any indirect or consequential losses, loss of enjoyment, or loss of opportunity arising out of our online flower delivery services, except where such liability cannot be excluded by law. Our maximum liability in connection with any order, whether in contract, tort, or otherwise, shall not exceed the value of that order.

We do not accept liability for delays, failure, or non-performance caused by events or circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, supplier failures, or adverse weather.

Customer Responsibilities

You are responsible for providing accurate delivery and contact details.
Flowers should be unwrapped, watered, and kept in suitable conditions upon receipt. We are not responsible for flowers left in unsuitable conditions after delivery.
You must check your order confirmation and notify us promptly if there are any errors.

Intellectual Property

All content included on our website, such as photographs, graphics, logos, and text, is the property of Florist Lea Bridge or our licensors. You may not use or reproduce any part of our site or materials without express permission.

Personal Information

We are committed to protecting your privacy and data security. Personal information provided during the order process is handled in accordance with current UK data protection laws. Such information is used solely to process your order and fulfil delivery.

Changes to These Terms

Florist Lea Bridge reserves the right to update or amend these Terms & Conditions at any time. Any changes will take effect immediately upon posting to our website. We recommend checking this page regularly to stay informed of updates that may affect you. Your continued use of our online order and delivery service will signify acceptance of any changes to these Terms.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or with your use of the Florist Lea Bridge service will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed deleted or reduced to the minimum extent necessary, without affecting the remaining Terms.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Florist Lea Bridge regarding online flower orders and delivery in Lea Bridge and surrounding areas. They supersede all previous agreements and communications, whether written or oral.

Contact and Complaints

If you have any queries or complaints about your online order or our delivery service, please refer to our contact page for details of how to reach our team. We endeavour to address all complaints within 5 working days.

Note on Service Areas

These Terms & Conditions apply to all online orders placed for flower delivery in Lea Bridge and all surrounding areas that we serve. Specific delivery postcodes and nearby locations are updated regularly during the checkout process. Please check the service area before placing your order.

Thank you for choosing Florist Lea Bridge for your online flower delivery needs.